FAQ'S
1. What services does Stellure provide?
We offer bespoke cleaning consultancy for Airbnb and short-term rental properties, including guest-ready presentation, digital booking solutions, and tailored cleaning plans to suit your property and guest turnover schedule.
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2. Do you offer in-person cleaning or only consultancy?
Our primary service is remote consultancy, providing you with expert advice, systems, and resources to ensure your property is prepared to the highest guest-ready standard. We can also coordinate with your preferred cleaning teams or recommend trusted providers in the Ticino region.
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3. How does the booking process work?
Simply visit our Booking page to schedule your consultation. We will discuss your property, guest expectations, and service requirements, and then create a customised plan for you.
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4. Can you help me improve my Airbnb ratings?
Yes. We focus on presentation, cleanliness, and operational efficiency—three key factors that directly impact guest satisfaction and your Airbnb reviews.
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5. Do you work with properties outside of Ticino?
Yes, while we are based in Lugano, Ticino, we also work with hosts in other Swiss regions and internationally, depending on your property’s needs and our availability.
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6. How far in advance should I book your services?
For consultancy and setup, we recommend booking at least 1–2 weeks in advance to secure your preferred date and allow for proper planning.
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7. Do you provide linen and amenities recommendations?
Absolutely. We can advise on premium linen choices, guest essentials, and presentation touches that enhance the guest experience.
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8. Can you coordinate last-minute cleanings or turnovers?
We can assist in arranging last-minute turnovers through our network of cleaning professionals in Ticino, subject to availability.
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9. What languages do you work in?
We currently offer services in English and Italian.
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10. How much do your services cost?
Our pricing depends on the size of your property, the scope of services, and your turnover schedule. Please visit our Packages & Pricing page or contact us for a personalised quote.